FAQ

My order

Who can order ?

Anyone who is legally allowed to buy alcoholic beverages can order beer.

 

How to order ?

You can order as you like. 

 

You can:

- combine and order as you like

- simulate as much as you like

- apply search filters

- use the search application

- choose your country and your currency

- consult the shipping cost overview at customers service - shipping and delivery

 

What is the applicable VAT tax? (Only for EU countries)

To calculate the applicable vat of your country, first select your country on top and update. According to the new EU rules we have to calculate the vat of the country we ship to. Your country collects that vat.  

In which currency can I order ?

You can order in EUR and USD. Checkout proceeds in the same currency. Currency exchange rates are regurlarly updated.

What is a unit ?

A unit is a packing unity that we use to optimize packaging. Every product has an equivalent in units. These are :

1 bottle 25 cl: 1 unit

1 bottle 33 cl: 1 unit

1 bottle 37,5 cl: 1 unit

1 can 44cl : 1 unit

1 bottle 75 cl: 2 units

1 glass: 1 to 4 units

What is the weight of a bottle?

Average weights are:

  • 560 grams for a 25cl bottle
  • 620 grams for a 33cl bottle
  • 850 grams for a 37.5cl bottle
  • 1400 grams for a 75cl bottle
  • 500 grams for a glass

These are averages, there are a lot of bottles with a different weight.

Packaging weight is set on 3000 grams standard.

Do I really need to put in my email and phone number ?

Our courier oblige us to provide them with your email and phone number. By doing so our courier is capable to contact you if necessary.  For deliveries in some countries our couriers will send you an email or text message to inform you about the delivery date of your package. You can change or optimize the delivery date by following the instructions made by them. Our courier DPD provides this service in most European countries.

Why didn't I receive an order confirmation mail ?

Please check your spam folder because most likely the order confirmation mail ended up there. If not so, send us an email.

Can I have sent the beers to another address ?

Yes, in the checkout page there is the possibility to fill in a different shipping address but this is only possible in the same country because of vat rules. If you like to include your personal message, mention it in the questions/remarks field at the checkout page. We will include a note with your personal message on it.

Do I have to pay duties and taxes ?

It is the customer’s responsibility to examine and inquire all local import restrictions and/or prohibitions before ordering. If applicable, it is his/her responsibility to be provided with all necessary import licences and/or approvals.  In case the ordered goods are blocked or cannot be customs cleared or cannot be delivered because of these restrictions, prohibitions or lack to the necessary licences or approvals, BH can not be hold responsible. There will be no refund of that order. Local taxes must be paid by the customer. In case the package is blocked by customs, it is the customer's responsability to pay all local taxes. In case a package is resend to BH because the customer did not pay the local taxes, there will be no refund of that order. 

Why is my shopping cart emptied ?

Your shopping cart will be emptied when you abandon the payment page before completing the transaction. Your order is not registered then.

Is there a minimum order quantity ?

No, you can order as you like, but if your order is less than €40 we calculate €4.95 packing cost. 

Can I cancel my order ?

Yes, as long as your order is not shipped. In that case we will refund the order amount minus 4% banking cost.

Can you put aside beers for me for a later shipment?

Yes, if you want us to put aside beers awaiting a later shipment, just send us an email or put it in your comment when ordering.

Can you be a proxy?

No, we do not have a proxy service.

I want to order more that the maximum quantity, is that possible?

Yes, storage place is limited so mostly we only have a limited quantity of all the beers we offer. If you want to order more beers than the maximum quantity, just send us an email with the quantity you want to order and then we will see what is possible. Do this before ordering and await our answer please.

Shipping and delivery

What if my products are damaged ?

In case of damage, please accept the box and make sure a remark is written down on the device of the courier's driver. We need some pictures from the box in the whole before unpacking. This is important to get the claim admissible. Please email us also your ordernumber, a list and pictures of the broken bottles. Make sure the damage is visible. To claim the damage send us this withing 3 days after delivery. We do not send after the broken bottles but will compensate it with a gift card or a refund in the currency of the original order. We do not compensate any currency fluctuations that may occur. 

 

Do you ship to the USA?

Yes, we ship to the USA (not to California) with Fedex.

The shown beer prices are lowered with 21% belgian tax at the checkout page (not for the shipping cost).

 

Do you ship to the UK?

No, we stopped shipping to the UK.

Thank you for your fidelity all those years!

 

My country is not listed ?

NO SHIPPING TO

Africa

Australia

Belarus

Bulgaria

California, Utah, Virgin Islands, Puerto Rico

Canada

Corsica

Cyprus

Great-Brittain

Greece

India

Indonesia

Iceland

Israel

Italian Islands

Ireland

Mid America

Mid East 

New Zealand

Norway

Philippines

Romania

Russia

South America

Thailand

Turkey

Ukrain

Vietnam

What is Home Delivery?

Home Delivery means that your order will be delivered at your home address (or the address that you have put in). 

What if I am not at home when I choose Home Delivery ?

Depending on the country the courier undertakes 1 to 3 attempts to deliver your package. If you are not at home, the courier will leave a notification. You can contact the courier to arrange a new delivery attempt or to arrange a pickup by yourself. 

Be aware that the storage time at a depot is limited! 

 

What is Pickup in a Parcelshop?

When you want to manage the moment and place of collecting your package yourself, then choose our 'Pickup in a Parcelshop' possibility.

You can choose your pickup point nearby and pick up your package when it is convenient to you!

Make sure you can identify yourself to pickup the parcel.

The maximum weight per pickupbox is 20 kilogrammes.

Be aware that the storage time of your package at the pickup point is limited!

See also FAQ: What is the storage time for Pickup in my country?

 

What is the storage time for Pickup in my country?

The storage time in a Parcelshop is limited!

Number of calender days during which the consignee can pick up the parcel (including day of arrival)

  • Austria / 9
  • Belgium / 7
  • Czech Republic / 8
  • Denmark / 10
  • Estonia / 7
  • Finland / 10
  • France / 7
  • Germany / 6
  • Latvia / 7
  • Lithuania / 7
  • Luxembourg / 7
  • Netherlands / 6
  • Poland / 7
  • Portugal / 10
  • Spain / 8
  • Sweden / 10
  • Switzerland / 6
  • United Kingdom / 6

 

The Pickup map at the checkout page is not opening?

Click on the search field above the map.
You will see a selector screen with suggestions.
Select one of the choices by clicking on it.
Then the map opens and you can choose your parcelshop.

What if I do not pickup my parcel in the Parcelshop? Additional costs.

 

Storage time

 

Storage time is limited! When the storage time is over, the parcel will be sent back to BH. This is the courier's policy. The DPD returning label is determinative and will not be discussed.

 

Additional costs.

 

Additional costs are calculated in the following cases:

 

The parcel is returned to us because it is not picked up by the customer.

 

We do not resend returned orders. We cancel your order and refund you the order amount minus a fix cost of €30 to cover the retour sending cost, the original bankcost and the administration cost.

So don't wait too long to pickup your package!

 

The parcel is returned to us because it is refused by the customer.

 

We do not resend refused orders. We cancel your order and refund you the order amount minus a fix cost of €30 to cover the retour sending cost, the original bankcost and the administration cost.

 

How long does it take before my order will be shipped ?

Your order will be shipped within 1 to 2 business days.

How long does it take to deliver my order ?

The time needed to deliver your order in Europe varies from 1 to 6 business days, to the USA it takes 2 to 6 business days, elsewhere it takes 4 to 9 business days.

Can I track my package ?

When your order is shipped, you receive an email with your tracking number and a link to the courier’s site on which you can follow your package.

Why didn't I receive a shipping confirmation mail ?

Please check your spam folder because most likely the shipping confirmation mail ended up there. If not so, send us an email.

Do you ship to PO box addresses ?

No, we do not deliver to PO box addresses, nor to APO or FPO addresses.

Do I have a right of withdrawal ?

The buyer has 14 days to return, at its expense, the products he ordered, without penalty and without giving any reason. This period starts from the date of delivery of the order. The products must be returned to Belgian Happiness in its original packaging, sufficiently packed. This right only applies to non-opened, non-damaged, non-broken and non-personalized beerbottles and glasses. After receipt of the returned goods, Belgian Happiness will refund the buyer within 30 days on a shared bankcost basis. The refund only applies to the returned goods.

Payment

Which payment methods can I use ?

Our payment methods are : Visa, Mastercard, American Express, Paypal, Bank Transfer, Bancontact/Mister Cash, Maestro, Sofort Banking and IDeal.

Do I have to pay a bank cost or a transaction fee ?

No, you don't have to pay any bank cost or transaction fee! Altough our payment service provider charge us with high fees, we do not charge any payment fees. However, it is possible that your own bank will charge bank or transaction fees. These fees are at your expense and will not be refunded by Belgian Happiness.

Do you keep my credit card details ?

No, we do not keep your credit card information.

I do not have a credit card, can I still order ?

Of course ! You can order and pay with bank transfer or you can use Paypal. Be aware that the bank transfer method can only be used for payments in Euro and that it is restricted to the following countries : Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Why didn't I receive a payment confirmation mail ?

Please check your spam box because most likely the payment confirmation mail ended up there. If not so, send us an email.

Can I receive a payment link to finish my order?

If the payment of your order did not go through (also check your spam box for confirmation emails) normally our payment service provider Multisafepay send you a payment invitation with a https link for that order. You can use that payment link or you can ask us to send a payment link to finish your order. Unpaid orders are deleted automatically after a while.  

 

Giftcard

How can I use my gift card ?

Your gift card is valid for 1 year. In the checkout page you can enter your gift card code in the field "do you have a coupon?". You can use your gift card as often as you like until the total amount is spent. 

What if my order exceeds my gift card amount ?

If your order amount exceeds your gift card value, first use your gift card to pay the first part and use one of the other payment methods to pay the second part of your order.

My account

How to create an account?

Creating an account is not obliged, you can order without an account. By having an account ordering goes faster and is more comfortable because our website will remember your data. And it is possible to consult your order history.

Order history is only possible after your account is created, it is not possible to include earlier orders to an account.

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IMPORTANT

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Once created an account, you will receive a second email with the demand to click on a link to confirm your account. Also check your spam box!

Only then your account will be activated. 

 

Any other question? Please contact us : info@belgianhappiness.com