FAQ

My order

Who can order ?

Anyone who is legally allowed to buy alcoholic beverages can order beer.

 

How to order ?

You can order as you like. 

 

You can:

- combine and order as you like

- simulate as much as you like

- apply search filters

- use the search application

- choose your country and your currency

- consult the shipping cost overview at customers service - shipping and delivery

 

In which currency can I order ?

You can order in EUR, USD and GBP. Checkout proceeds in the same currency. Currency exchange rates are weekly updated on Tuesday.

What is a unit ?

A unit is a packing unity that we use to optimize packaging. Every product has an equivalent in units. These are :

1 bottle 25 cl: 1 unit

1 bottle 33 cl: 1 unit

1 bottle 37,5 cl: 1 unit

1 bottle 50 cl: 2 units

1 bottle 66cl: 2 units

1 bottle 75 cl: 2 units

1 glass: 2 or 4 units

What is the weight of a bottle?

Average weights are:

  • 560 grams for a 25cl bottle
  • 620 grams for a 33cl bottle
  • 850 grams for a 37.5cl bottle
  • 1400 grams for a 75cl bottle
  • 500 grams for a glass

These are averages, there are a lot of bottles with a different weight.

Packaging weight is set on 3000 grams standard.

My country is not listed ?

Please contact us at info@belgianhappiness.com to check if shipping to your country is possible.  

Do I really need to put in my email and phone number ?

Our courier oblige us to provide them with your email and phone number. By doing so our courier is capable to contact you if necessary.  For deliveries in some countries our couriers will send you an email or text message to inform you about the delivery date of your package. You can change or optimize the delivery date by following the instructions made by them. Our courier DPD provides this service in most European countries.

Are prices VAT included ?

Yes, all prices include Belgian VAT. Calculation of VAT only applies for orders with a destination within the European Union unless you are a non-Belgian VAT registrered business. Shipments to individuals and businesses in non – European Union countries will not attract VAT, in the shopping cart VAT will be extracted. Belgian VAT rate is 21 %. 

 

Why didn't I receive an order confirmation mail ?

Please check your spam folder because most likely the order confirmation mail ended up there. If not so, send us an email.

I am looking for a specific beer but I don’t find it in your shop ?

Contact us and we will try to find it for you.

Can I have sent the beers to another address ?

Yes, in the checkout page there is the possibility to fill in a different shipping address. If you like to include your personal message, write it down in the questions/remarks field at the checkout page. We will include a card with your personal message on it.

Do I have to pay duties and taxes ?

It is the customer’s responsibility to examine and inquire all local import restrictions and/or prohibitions before ordering. If applicable, it is his/her responsibility to be provided with all necessary import licences and/or approvals.  In case the ordered goods are blocked or cannot be customs cleared or cannot be delivered because of these restrictions, prohibitions or lack to the necessary licences or approvals, BH can not be hold responsible. There will be no refund of that order. Local taxes must be paid by the customer. In case the package is blocked by customs, it is the customer's responsability to pay all local taxes. In case a package is resend to BH because the customer did not pay the local taxes, there will be no refund of that order. 

Why is my shopping cart emptied ?

Your shopping cart will be emptied when you abandon the payment page before completing the transaction. Your order is not registered then.

Is there a minimum order quantity ?

No, you can order as you like, but if your order is less than €25 we calculate €4.95 packing cost. 

Can I cancel my order ?

Yes, as long as your order is not shipped. In that case we will refund as soon as possible.

Can you put aside beers for me for a later shipment?

Yes, if you want us to put aside beers or glasses awaiting a later shipment, just send us an email. Or if you want your order to be sent on a later date, just let us know or write it down in comments at your order.

Shipping and delivery

What is Home Delivery?

Home Delivery means that your order will be delivered at your home address (or the address that you have put in). 

What if I am not at home when I choose Home Delivery ?

Depending on the country the courier undertakes 1 to 3 attempts to deliver your package. If you are not at home, the courier will leave a notification. You can contact the courier to arrange a new delivery attempt or to arrange a pickup by yourself. 

Be aware that the storage time at a depot is limited! 

 

What is Pickup in a Parcelshop?

When you want to manage the moment and place of collecting your package yourself, then choose our 'Pickup in a Parcelshop' possibility.

You can choose your pickup point nearby and pick up your package when it is convenient to you!

Make sure you can identify yourself to pickup the parcel.

The maximum weight per pickupbox is 20 kilogrammes.

Be aware that the storage time of your package at the pickup point is limited!

See also FAQ: What is the storage time for Pickup in my country?

 

What is the storage time for Pickup in my country?

The storage time in a Parcelshop is limited!

Number of calender days during which the consignee can pick up the parcel (including day of arrival)

  • Austria / 9
  • Belgium / 7
  • Czech Republic / 8
  • Denmark / 10
  • Estonia / 7
  • Finland / 10
  • France / 7
  • Germany / 6
  • Latvia / 7
  • Lithuania / 7
  • Luxembourg / 7
  • Netherlands / 6
  • Poland / 7
  • Portugal / 10
  • Spain / 8
  • Sweden / 10
  • Switzerland / 6
  • United Kingdom / 6

 

What if I was not able to pickup my parcel in the Parcelshop? Additional costs.

Storage time in depot (Home Delivery) and Pickup storage time - Additional costs.

Storage time is limited!

When the storage time is over, the parcel will be sent back to BH on behalf of the courier. This is the courier's policy. When a parcel is sent back to BH following costs will be calculated:

In case you want us to resend that same order, the reshipment cost and the repackingcost will be invoiced via a Paypal invoice and have to be paid in advance before reshipment can proceed.

In case you want to cancel the order, the amount of that order will be refund minus the resending cost, the original packingcost and the original bankcosts. The refund will be done within 14 days after we received that parcel.

So don't wait too long to pickup your order!

 

How long does it take before my order will be shipped ?

Your order usually will be shipped within 1 to 2 business days.

How long does it take to deliver my order ?

The time needed to deliver your order in Europe varies from 1 to 4 business days, to the USA it takes 2 to 6 business days, elsewhere it takes 4 to 9 business days.

Can I track my package ?

When your order is shipped, you receive an email with your tracking number and a link to the courier’s site on which you can follow your package.

Why didn't I receive a shipping confirmation mail ?

Please check your spam folder because most likely the shipping confirmation mail ended up there. If not so, send us an email.

Do you ship to PO box addresses ?

No, we do not deliver to PO box addresses, nor to APO or FPO addresses.

Do I have a right of withdrawal ?

The buyer has 14 days to return, at its expense, the products he ordered, without penalty and without giving any reason. This period starts from the date of delivery of the order. The products must be returned to Belgian Happiness in its original packaging, sufficiently packed. This right only applies to non-opened, non-damaged, non-broken and non-personalized beerbottles and glasses. After receipt of the returned goods, Belgian Happiness will refund the buyer within 30 days on a shared bankcost basis. The refund only applies to the returned goods.

Do you ship to US/California?

No, we don't ship to US California.

What if my products are damaged ?

Compensation of broken bottles

In case of damage, send us WITHIN 3 DAYS AFTER DELIVERY an email with your ordernumber, a list and pictures of the broken bottles. Also pictures of the box in the whole with the damage visible. Since couriers do not always accept damage claims, we do not send a backorder but we deal with this as follows:

Broken bottles can be compensated as a gift card or as a refund. Gift cards are valid for 2 years, refunds are done within 14 days. For export, Belgian VAT will be extracted.

In case you choose for a gift card, following rules apply:

  • 75cl bottles: 100% value compensation with a maximum of €20 per bottle
  • 37.5cl bottles: 100% value compensation with a maximum of €10 per bottle
  • 33cl and 25cl: 100% value compensation

In case you choose for a refund, following rules apply:

  • 75cl bottles: 50% value refund with a maximum of €10 per bottle
  • 37.5cl bottles: 50% value refund with a maximum of €5 per bottle
  • 33cl and 25cl: 50% value refund

Gift cards and refunds are made in the currency of the original order. We do not compensate any currency fluctuations that may occur. 

 

Payment

Which payment methods can I use ?

Our payment methods are : Visa, Mastercard, American Express, Paypal, Bank Transfer, Bancontact/Mister Cash, Maestro, Sofort Banking and IDeal.

Do I have to pay a bank cost or a transaction fee ?

No, you don't have to pay any bank cost or transaction fee! Altough our payment service provider charge us with high fees, we do not charge any payment fees. However, it is possible that your own bank will charge bank or transaction fees. These fees are at your expense and will not be refunded by Belgian Happiness.

Do you keep my credit card details ?

No, we do not keep your credit card information.

I do not have a credit card, can I still order ?

Of course ! You can order and pay with bank transfer or you can use Paypal. Be aware that the bank transfer method can only be used for payments in Euro and that it is restricted to the following countries : Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Why didn't I receive a payment confirmation mail ?

Please check your spam box because most likely the payment confirmation mail ended up there. If not so, send us an email.

Can I receive a payment link ?

If you received an order confirmation but the payment could not be completed, you still can finish your order with a payment link we send. Contact us, we send you a payment link to finish your order. 

Giftcard

How can I use my gift card ?

Your gift card is valid for 2 years. In the checkout page you can enter your gift card code in the field "do you have a coupon?". You can use your gift card as often as you like until the total amount is spent. 

What if my order exceeds my gift card amount ?

If your order amount exceeds your gift card value, first use your gift card to pay the first part and use one of the other payment methods to pay the second part of your order.

My account

How to create an account?

Creating an account is not obliged, you can order without an account. By having an account ordering goes faster and is more comfortable because our website will remember your data! Once created your account, you will receive an email from us with a demand to click on a link to confirm your account. Only then your account will be activated. 

 

Any other question? Please contact us : info@belgianhappiness.com