FAQ

My order

Who can order ?

Anyone who is legally allowed to buy alcoholic beverages can order beer.

 

How to order ?

You can order as you like. 

 

You can:

- combine and order as you like

- simulate as much as you like

- apply search filters

- use the search application

- choose your country and your currency

- use the full beer box discount assistant to get 10% discount

- optimize your shipping cost - 36 units is the most optimal

- consult the shipping cost overview at customers service - shipping and delivery

 

In which currency can I order ?

You can order in EUR, USD and GBP. Checkout proceeds in the same currency. Currency exchange rates are weekly updated on Tuesday.

What is a unit ?

A unit is a packing unity that we use to optimize packaging. Every product has an equivalent in units. These are :

1 bottle 25 cl: 1 unit

1 bottle 33 cl: 1 unit

1 bottle 37,5 cl: 1 unit

1 bottle 50 cl: 2 units

1 bottle 66cl: 2 units

1 bottle 75 cl: 2 units

1 glass: 4 units

How can I optimise my shipping cost and get the lowest shipping cost per bottle ? (Only valid for Europe except Finland)

The largest box we ship can contain 36 units. When you order 36 units we will calculate the most profitable shipping cost. This means that ordering 36 units will result in the lowest shipping cost per botlle. And, don't forget, on top you get 10% discount!

How does the 10% full box discount works ?

You are free to order as you like. But you get 10% discount if you order 24 units, 30 units, 36 units or every combined multiple. Our full box discount assistant on the right side at the checkout page will guide and help you to obtain the discount. The full box discount is also valid when you buy limited editions, mixed boxes, promotional beers or glasses. 

My country is not listed ?

Please contact us at info@belgianhappiness.com to check if shipping to your country is possible.  

Are prices VAT included ?

Yes, all prices include Belgian VAT. Calculation of VAT only applies for orders with a destination within the European Union unless you are a non-Belgian VAT registrered business. Shipments to individuals and businesses in non – European Union countries will not attract VAT, in the shopping cart VAT will be extracted. Belgian VAT rate is 21 %. 

 

Why didn't I receive an order confirmation mail ?

Please check your spam box because most likely the order confirmation mail ended up there. If not so, send us an email.

I am looking for a specific beer but I don’t find it in your shop ?

Contact us and we will try to find it for you.

Can I have sent the beers to another address ?

Yes, in the checkout page there is the possibility to fill in a different shipping address. If you like to include your personal message, write it down in the questions/remarks field at the checkout page. We will include a card with your personal message on it.

Why is my shopping cart emptied ?

Your shopping cart will be emptied when you abandon the payment page before completing the transaction. Your order is not registered then.

Is there a minimum order quantity ?

No, you can order as you like, but if your order is less than €49 we calculate €8.90 packing cost. You can avoid this cost by filling a full box and get 10 % full box discount on top of it.

Can I cancel my order ?

Yes, as long as your order has not been shipped yet. In that case we will refund as soon as possible.

Shipping and delivery

How long does it take before my order will be shipped ?

Your order usually will be shipped within 1 to 2 business days.

How long does it take to deliver my order ?

The time needed to deliver your order in Europe varies from 1 to 4 business days, to the USA it takes 2 to 6 business days, elsewhere it takes 4 to 9 business days.

What if I am not at home at the time of delivery ?

Depending on the country the courier undertakes 1 to 3 attempts to deliver your package. If you are not at home, the courier will leave a notification. You can contact the courier to arrange a new delivery attempt or to arrange a pickup by yourself. The courier might contact you, so please make sure to enter a valid phone number when placing your order.

Can I track my package ?

When your order is shipped, you receive an email with your tracking number and a link to the courier’s site on which you can follow your package.

Why didn't I receive a shipping confirmation mail ?

Please check your spam box because most likely the shipping confirmation mail ended up there. If not so, send us an email.

What if my products are damaged ?

We pack your ordered products with lots of care, but during transport it is always possible something goes wrong. In case of damage, always send us WITHIN 5 DAYS AFTER DELIVERY an email with your ordernumber, a list and pictures of the broken bottles and some pictures of the box. We do not send a backorder but we will try to find the best solution in offering a discount card which you can use at your next order.

Do you ship to PO box addresses ?

No, we do not deliver to PO box addresses, nor to APO or FPO addresses.

Do I have to pay duties and taxes ?

All our prices include Belgian VAT and excise. According to local customer and excise law EU countries and non-EU countries can raise local taxes, excises or duties. If applicable, local taxes, excises, duties and obligations are at the customer’s expense.

Do I have a right of withdrawal ?

The buyer has 14 days to return, at its expense, the products he ordered, without penalty and without giving any reason. This period starts from the date of delivery of the order. The products must be returned to Belgian Happiness in its original packaging, sufficiently packed. This right only applies to non-opened, non-damaged, non-broken and non-personalized beerbottles and glasses. After receipt of the returned goods, Belgian Happiness will refund the buyer within 30 days on a shared bankcost basis. The refund only applies to the returned goods.

Payment

Which payment methods can I use ?

Our payment methods are : Visa, Mastercard, American Express, Paypal, Bank Transfer, Bancontact/Mister Cash, Maestro, Sofort Banking and IDeal.

Do I have to pay a bank cost or a transaction fee ?

No, you don't have to pay any bank cost or transaction fee! Altough our payment service provider charge us with high fees, we do not charge any payment fees. However, it is possible that your own bank will charge bank or transaction fees. These fees are at your expense and will not be refunded by Belgian Happiness.

Do you keep my credit card details ?

No, we do not keep your credit card information.

I do not have a credit card, can I still order ?

Of course ! You can order and pay with bank transfer or you can use Paypal. Be aware that the bank transfer method can only be used for payments in Euro and that it is restricted to the following countries : Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Why didn't I receive a payment confirmation mail ?

Please check your spam box because most likely the payment confirmation mail ended up there. If not so, send us an email.

Can I receive a payment link ?

If you received an order confirmation but the payment could not be completed, you still can finish your order with a payment link we can send. Contact us, we send you a payment link to finish your order. 

Giftcard

How can I use my gift card ?

Your gift card is valid for 2 years. In the checkout page you can enter your gift card code in the field "do you have a coupon?". You can use your gift card as often as you like until the total amount is spent. 

What if my order exceeds my gift card amount ?

If your order amount exceeds your gift card value, first use your gift card to pay the first part and use one of the other payment methods to pay the second part of your order.

My account

How to create an account?

Creating an account is not obliged, you can order without an account. By having an account ordering goes faster and is more comfortable because our website will remember your data! Once created your account, you will receive an email from us with a demand to click on a link to confirm your account. Only then your account will be activated. 

 

Any other question? Please contact us : info@belgianhappiness.com